The 25th Annual Frontiers in Service Conference will be held June 23-26, 2016 in beautiful Bergen, Norway, the gateway to the fjords of Norway and the birthplace for the world-renowned composer Edvard Grieg. The event is the world's leading annual conference on service research and management. Annually, Frontiers is sponsored by INFORMS, the AMA SERVSIG, and the Center for Excellence in Service at the University of Maryland. The AMA's SERVSIG doctoral consortium is held in conjunction each year.
Bergen has given a warm welcome to its visitors for more than 900 years. Bryggen has become a symbol of our cultural heritage and has gained a place on UNESCO's World Heritage List. The old Hanseatic wharf is architecturally unique and is perhaps one of the most familiar image in all of Norway. Today, Bergen is an international city packed with history and tradition, a big city with small-town charm and atmosphere.
|2015 September 15||Call for papers|
|2015 November 20||Abstracts due|
|2016 January 15||Notice to selected speakers|
|2016 January 15||Registration opens|
|2016 February 15||Final abstracts and bios due|
|2016 April 15||Early registration closes|
|2016 May 15||Speaker registration closes|
|2016 June 5||Regular registration closes|
|2016 June 22||Doctoral Consortium opening reception|
|2016 June 23||Doctoral Consortium|
|2016 June 23||Frontiers in Service opening reception|
Call for abstracts is closed!The conference will cover a wide variety of relevant and interesting service topics, including service science, service IT, service marketing, service operations, and service management. You are invited, as a service academic or practitioner, to submit a one-page abstract for possible presentation in one of 120 sessions at the conference. Case studies by business practitioners are encouraged, and a "Best Practitioner Presentation" will be awarded at the conference. The Frontiers in Service Conference routinely attracts submissions from over 40 countries. The average number of attendees is around 300 scholars and practitioners. Fewer than half of the submitted abstracts are accepted for presentations. Abstracts may focus on any service topic, including (but not limited to) the following topics:
What to do in Norway
The theme for this year's Frontiers in Service Conference is transformation by innovation and technology. We shed light on the theme of the plenary sessions over three days: Friday, Saturday, and Sunday.The committee has chosen three levels of analysis: the transformation of society, industries, and businesses. For each topic, we have frugally selected and invited contributors - nationally and internationally - which from their point of view may help to elucidate the challenge. We are happy to announce that Monica Mæland will participate in the opening ceremony on Friday. Monica Mæland is a Norwegian politician for the Conservative Party who has been Minister of Trade and Industry since 16 October 2013. She previously served as Chief Commissioner of Bergen from 2003 till 2013.